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Registrations close 16th November 2009 or until sold out
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Program Leader
Steve Semmens
Steve Semmens has over 25 years of experience in credit management and as such has a keen sense of the cash management and personnel issues that challenge organisations when it comes to accounts collection.
Steve is an active member of the Australian Institute of Credit Management and is passionate about helping and guiding business professionals and credit managers on how to maximise their cash flow.
He is also an experienced workplace and business trainer and has successfully run this programme on several occassions.
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 "The Effective Accounts Collector"
How to Get Paid Within 30 days Without Using a Baseball Bat!
Tuesday, 17th November 2009, Tattersalls Club, Brisbane
Have you ever experienced challenges in getting your customers to pay their bills on time?
Would it be useful to know how to approach your customers when it comes to asking for payment?
How much longer can you sustain healthy cashflow without getting those well earnt invoices paid during ecomonic times when cashflow is becoming an increasing challenge for many businesses?
It's time to get the knowledge and support you need to crack the cashflow challenge during changing times.
What is included and what will I learn?
In this practical one day workshop, you will be introduced to many customer service techniques that will help you take control of slow paying accounts. The programme provides you with a powerful set of credit collection strategies that will boost your cashflow and give you peace of mind, allowing you to focus more on your core business.
You will gain more awareness behind the psychology of your clients in relation to their ability to make payments and what you can do to empower and support them in this process.
What are the benefits?
By participating in this fun, exciting, hands-on and informative one day workshop and you will become a more effective accounts collector by learning how to:
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Use effective collection techniques |
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Spot the difference between can’t pay and won’t pay |
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Make telephone calls that really produce results |
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Control your attitude and emotions by making the facts work for you |
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Avoid being caught by useless excuses |
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Make your telephone a dynamic collection tool |
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Write letters that generate cash |
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Collect the account and keep the customer |
Who would be interested?
It is designed for anyone in business who needs to improve their ability to collect overdue accounts. It is also very applicable to larger organisations' customer service and credit management staff.
It will provide you with real skills to make this important aspect of your business effective and at the same time, help to keep a good relationship with your customers.
What is included in the training?
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Workshop workbook and handouts |
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Lunch, tea and coffee |
Our Guarantee to You - Risk Free
Provided you complete the workshop, we guarantee that you will be satisfied with what you have learnt. Otherwise, we will refund 100% of your investment and you still get to keep the workshop material - no questions asked.
When:
Tuesday 17th November 2009, 8:45am arrival
for 9:00am start - finishing at 4:00pm
Where:
Tattersalls Club, Tattersalls Arcade, Queen Street Mall, Brisbane
Investment:
Early Bird Rate: $335 (incl. GST) Per Person - up to 5pm, Tuesday 10th November 2009
Standard Rate: $385 (incl. GST) Per Person
(Booking and payment required by Monday 16th November 2009 to confirm your seat)
BOOKINGS ESSENTIAL - SEATING LIMITED
Registration:
Registration must be completed either online or offline via one of the options below prior to the event.
How do I find out more?
If you are interested in having this programme delivered inhouse or have any other general enquiries, enter your contact details below stating your interest in "The Effective Accounts Collector" and you will be contacted by us to discuss it further:
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